Frequently Asked Questions

Jars are 16 ounces

We seal each jar by hand with an induction sealer, when unscrewing the lid its not uncommon for one side to unseal when opening. We always make sure to tighten our lids very tight before they go out and that can sometimes cause the seal to pop up when opening. 

Our peanut butter bases are smooth 

Unfortunately, as a small batch company, we cannot accept returns or exchanges and all sales are final. We work hard to strive for customer satisfaction, but unfortunately we do not offer refunds due to:

-You don't like what you ordered: we don't hear this often, we understand as we all have different taste buds and preference and thats understandable. 

-It doesn't look like the photos on the website and tik tok videos. Each jar looks like the website photos when we make them, settling can happen during shipment, give it a good stir upon arrival or eat it in layers. In the summer time toppings may melt as we are shipping out of Texas so its very hot. Winter months your toppings will be prettier. Unfortunately, we have no control over the weather or package handling throughout the shipping system or the temperatures where the product is being stored during the shipment process. 

As unfortunate as it is peanut butter is very heavy and costs alot to ship, we actually pay into shipping so its not more expensive for you guys. 

Oil separation is normal we do not put any preservatives or fillers in our peanut butter just to make sure to give it a good stir and you can also store your peanut butter upside down to help with that. 

Send us an email at nutty@peanutbutterandchelly.com and we can fix that for you